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EventNook Privacy Policy

General Privacy Policy

Last Updated: 2-Sep-2024

Welcome to the eventnook.com website, owned and operated by EventNook Pte. Ltd. ("EventNook," "we," "us," or "our"). EventNook is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website (the "Site"), services, and other communications with us. This policy applies to all users, including potential event attendees, event organizers ("Event Affiliates"), and any third-party service providers authorized by Event Affiliates.

1. Introduction

EventNook primarily acts as a Data Processor on behalf of event organizers (our customers), who are the Data Controllers. In certain instances, EventNook may also act as a Data Controller for our own business purposes.

This Privacy Policy applies to data we collect in connection with:

  • Your access to and use of the EventNook website located at www.eventnook.com (the “Website”), our cloud-based event management and registration platform (the “Platform”), our social media pages, mobile applications (the “App”), and any other products and services offered by EventNook (collectively, “Services”).
  • Email or other communications with you (e.g., customer support, marketing activities, surveys).
  • Your application for employment with us.
  • Data we process in accordance with our obligations as your employer.

By using the Sites or Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Data

Personal Data refers to any information that can be used to identify you or another individual, either directly or indirectly. This includes:

  • Contact Information: Name, job title, company name, email address, billing address, phone number, etc.
  • Financial Information: Credit/debit card numbers, bank account details, etc.
  • Technical Information: Browser and device information (including IP address), usage data, and other identifying information.

While you are not required to provide EventNook with any Personal Data, certain Services and functionalities may not be available to you unless some Personal Data is provided.

Non-Personal Data

Non-Personal Data includes any information that is anonymized, aggregated, or not directly associated with an identifiable person.

3. How We Collect Information

We collect information from various interactions you have with us, both online and offline, including through:

Information You Provide Voluntarily:

  • Website Interactions: When you visit our Sites, request a demo, register for an account, sign up for a webinar, download content, or use chat features, we collect Personal Data to fulfill these requests and provide Services.
  • Communications: When you contact us via email, chat messages, or phone calls, we collect and store relevant information, including your contact number, email address, and the content of your communication, to respond to your inquiries, provide customer support, or improve our Services.
  • Surveys: Participation in surveys may require you to provide additional information, which we use to gather insights and enhance our Services.

Information Collected Automatically:

  • Platform Usage: Information collected via the Platform, including Event Attendee data, is controlled by the Event Organizer (our Customer) and processed by EventNook on their behalf. This may include data collected when Event Attendees interact with the Platform.
  • App and Smart Devices: We collect app usage data, including location data (if you have consented), to provide location-based Services and personalized content.
  • Cookies and Trackers: We use cookies, web beacons, and other trackers to enhance your experience on the Sites, analyze trends, and administer the Sites. This includes information such as your IP address, browser type, operating system, access times, and the pages you have viewed before and after accessing the Sites. For more details, refer to our Cookie Policy.

Information Collected from Third-Party Sources:

  • Third-Party Tools and Databases: We may collect information about you from third-party tools, public databases, marketing partners, social media platforms, and other external sources. This includes customer information such as your name, job title, company name, and contact details, which we may use to tailor our communications, develop leads, or enhance our Services. This data is used in compliance with relevant privacy laws and any agreements in place with these third parties.
  • Research and Analytics: We may use third-party tools to gather insights and analyze trends related to our customer base. This may involve collecting and processing data that helps us better understand our market, improve our products and services, and develop more effective marketing strategies.

4. How We Use Your Information

EventNook uses your Personal Data responsibly and transparently to deliver our services, enhance your experience, and ensure compliance with legal obligations. The key purposes for which we use your information include:

Service Delivery and Account Management:

  • Transaction Processing: We use your financial and personal information to process payments, deliver products and services, and facilitate your participation in promotions, discounts, or similar programs.
  • Customer Support: Your data enables us to provide responsive and personalized customer service, including addressing inquiries, resolving technical issues, and managing your account.
  • Account Communications: We communicate with you about essential account-related matters, such as transaction confirmations, event updates, and other necessary notifications.

Marketing and Promotional Communications:

  • Opt-In Marketing: With your consent, we may send you marketing communications, such as special offers, newsletters, and event updates that align with your interests.
  • Personalized Advertising: We use your data to create targeted advertisements and content tailored to your preferences across our Sites and other platforms, enhancing your experience.
  • Surveys and Feedback: We may ask for your feedback through surveys to help us improve our services and products.

Personalization and User Experience Enhancement:

  • Customized Content: Your data helps us deliver content and services that are tailored to your preferences, ensuring that your experience with our platform is relevant and engaging.
  • User Behavior Analysis: We analyze how you interact with our services to continuously improve and personalize the offerings you receive from us.

Legal Compliance and Security:

  • Compliance with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes, as well as to cooperate with law enforcement and regulatory inquiries when necessary.
  • Security and Fraud Prevention: We implement robust security measures to protect your data and our services from unauthorized access, fraud, hacking, and other security threats. Your data may be used to detect, investigate, and prevent these risks.

Protection of Rights and Enforcement of Policies:

  • Terms of Service Enforcement: We use your data to enforce our Terms of Service and other agreements, ensuring that our rights, as well as the rights of our users and third parties, are protected.
  • Legal Defense: In the event of disputes, claims, or regulatory investigations, your data may be used to defend our legal rights and comply with judicial or regulatory requests.

Research and Development:

  • Service Improvement: We may use aggregated and anonymized data to conduct research and analysis aimed at improving our services, developing new features, and enhancing the overall user experience.

5. Sharing Your Information

We share your Personal Data with third parties only as described below:

  • Event Affiliates: When you register for an event, your data may be shared with the event organizer, venue, and other relevant parties to facilitate the event.
  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, data storage, hosting, marketing, and analytics. These providers have access to your data only to the extent necessary to perform their functions and are bound by confidentiality agreements.
  • Legal Requirements: We may disclose your information if required by law, to enforce our Terms of Service or to protect the rights, property, or safety of EventNook, our users, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

6. Our Security Precautions and Data Security

At EventNook, we take the security of your personal data very seriously. We have implemented comprehensive organizational, technical, and administrative measures designed to protect your data from unauthorized access, disclosure, misuse, alteration, or loss. Our commitment to data security is reflected in the following key practices:

Encryption:

We utilize secure server software (SSL) for all transactions conducted on our Site. Your personally identifiable information (PII) is encrypted both during transmission and while at rest, ensuring that your data remains protected from unauthorized access.

Access Controls:

We restrict access to your data based on job roles, ensuring that only authorized personnel can access your information. This principle of least privilege is enforced across our operations to minimize the risk of data breaches.

Security Audits:

We conduct regular security audits and assessments to identify and mitigate potential vulnerabilities within our systems. These audits are crucial for maintaining the integrity of our security infrastructure.

Incident Response:

We have a robust incident response plan in place to swiftly address any security breaches or data incidents. This plan ensures that any potential threats are managed quickly and effectively to protect your data.

Third-Party Data Centers:

We partner with reputable third-party data centers and service providers, who are carefully selected to uphold the highest security standards. These providers are bound by strict confidentiality obligations and are required to comply with our security protocols.

Confidentiality Obligations:

All employees, contractors, service providers, and agents with access to your PII are required to adhere to strict confidentiality agreements. Any breach of these obligations may result in disciplinary action, including termination and legal prosecution.

Despite our rigorous security measures, it is important to note that no system can be entirely infallible. While we strive to ensure the highest level of security, we cannot guarantee absolute protection. We encourage you to exercise caution when handling and disclosing your personal information.

If you become aware of any potential security breaches or have concerns about the safety of your data, please contact us immediately at hello@eventnook.com and dpo@eventnook.com. We are committed to addressing any issues promptly and maintaining the security of your information.

7. Your Privacy Choices

You have the following rights regarding your Personal Data:

  • Access and Correction: You may request access to or correction of your data by contacting us.
  • Marketing Opt-Out: You may opt out of receiving marketing communications by following the instructions in our emails or by contacting us.
  • Cookie Management: You can control the use of cookies through your browser settings.

8. Cross-Border Data Transfers

EventNook is based in Singapore, and your data may be transferred to and processed in Singapore or other countries where our service providers are located. We ensure that any transfer of your data complies with relevant privacy laws, including GDPR, PDPA, and other applicable regulations.

9. Children’s Privacy

Our Sites and Services are not designed or intended for children under the age of 13, and we do not knowingly collect personal data from children under this age. However, as a platform that operates as a data processor for events organized by third-party organizers, there may be instances where our Services are used for events involving children, such as school events, family activities, or other similar gatherings. In such cases, the responsibility for obtaining proper consent and ensuring the privacy of children’s data lies with the event organizers, who act as data controllers.

If we become aware that personal data has been inadvertently collected from a child under the age of 13 without the proper consent, we will take immediate steps to delete such information from our systems. We encourage event organizers to implement appropriate measures to protect the privacy of children, including obtaining verifiable parental consent where required by applicable laws.

Parents or guardians who believe that their child’s personal data may have been collected through our platform without proper consent should contact the event organizer directly. If further assistance is needed, please reach out to us, and we will work with the organizer to address and resolve the issue.

10. Privacy Policies for Attendees, Organizers and Others

For detailed information on how we handle personal data in specific contexts, please refer to our dedicated privacy policies:

11. Third-Party Links

Our Sites may contain links to websites owned and operated by third parties. This Privacy Policy applies only to our Sites. We are not responsible for the privacy practices of other sites, and we encourage you to review the privacy policies of any third-party websites you visit.

12. Visiting Our Site from Outside Singapore

This Site is operated and hosted in Singapore, where our servers are located and our central database is managed. If you are accessing the Site from outside Singapore, please be aware that your information may be transferred to, stored, and processed in Singapore. The data protection and privacy laws in Singapore may differ from those in your home country and may not offer the same level of protection.

By using the Site and the services provided through the Site, you consent to the transfer, storage, and processing of your information in Singapore as outlined in this Privacy Policy. Additionally, you acknowledge that all transactions related to the Site and our Services are considered to have taken place in Singapore, regardless of your location.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date and post the revised policy on our Sites. If there are material changes, we will notify you by prominently posting a notice on our Sites or by contacting you directly.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Singapore. By accessing our Sites and providing your information, you submit to the non-exclusive jurisdiction of the Singapore courts.

15. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

EventNook Pte. Ltd.
Email: dpo@eventnook.com
Address: 36 Armenian Street #05-12, Singapore 179934