EventNook provides everything you need to create, manage, and grow successful events of any size.
Custom solutions for every type of event and organization, tailored to your specific needs.
Last Updated: 11-Jun-2025
This Subscription & Service Agreement ("Agreement") is entered into between EventNook Pte. Ltd. ("EventNook," "we," "us," or "our") and you, the customer ("Customer," "you," or "your"), governing your use of EventNook's cloud-based event management and registration platform (the "Platform") and related services (collectively, the "Services").
EventNook provides a comprehensive event management platform that includes but is not limited to:
EventNook provides flexible subscription options and custom solutions tailored to meet the specific needs of each organization. Our service offerings are designed to accommodate events of all scales, from small corporate gatherings to large-scale international conferences and exhibitions.
Enterprise and Custom Pricing: EventNook operates on a consultation-based pricing model. Each subscription is customized based on your organization's specific requirements, event complexity, anticipated attendee volume, feature needs, and integration requirements. Our team works directly with you to design a solution and pricing structure that aligns with your operational and budgetary requirements.
Subscription solutions typically include:
To discuss pricing and obtain a customized quotation, please contact our sales team using the contact information provided in Section 14.
EventNook provides comprehensive integration capabilities for Professional and Enterprise customers to connect the Platform with existing enterprise systems and third-party applications. Integration options include secure APIs for programmatic access, real-time event notifications, single sign-on (SSO) for authentication, payment gateway integration, and custom integration development based on specific organizational requirements.
Technical documentation, sandbox environments, and developer support are available to facilitate integration projects. Specific integration capabilities and usage policies are defined in your subscription agreement.
EventNook reserves the right to modify, enhance, or discontinue any aspect of the Services at any time. We continuously improve the Platform by releasing updates, new features, and security enhancements. Material changes that may adversely affect your use of the Services will be communicated with reasonable advance notice. For enterprise customers, we maintain backward compatibility for API integrations and provide migration support for breaking changes when necessary.
Subscriptions are offered on monthly or annual billing cycles, as selected by you during the registration process. Your subscription will automatically renew at the end of each billing period unless cancelled in accordance with Section 7 of this Agreement.
You agree to pay all fees associated with your selected subscription plan. Fees are charged in advance for each billing period and are non-refundable except as expressly provided in this Agreement. All fees are exclusive of applicable taxes, which will be added to your invoice where required by law.
Payment methods accepted include:
EventNook may modify subscription fees at any time. Price changes will take effect at the start of your next billing period following notice of the change. We will provide at least 30 days' advance notice of any price increases.
If your usage exceeds the limits of your subscription plan (e.g., number of attendees, events, or transactions), additional fees may apply. You will be notified of any overages and associated charges.
If a payment fails or is declined, EventNook may suspend or terminate your access to the Services until payment is received. You remain responsible for all outstanding fees, including any collection costs or late payment charges.
To use the Services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
EventNook reserves the right to verify your identity and account information at any time. Failure to provide requested verification may result in suspension or termination of your account.
You retain all rights, title, and interest in your event data, attendee information, and content uploaded to the Platform ("Customer Data"). EventNook does not claim ownership of Customer Data. You have the right to access, export, modify, and delete your Customer Data at any time through the Platform or by contacting our support team.
EventNook acts as a Data Processor on your behalf with respect to Customer Data, and you act as the Data Controller. You are responsible for ensuring that your collection and processing of attendee data complies with all applicable privacy laws, including but not limited to:
EventNook will process Customer Data only in accordance with your documented instructions, this Agreement, and applicable law. A separate Data Processing Agreement (DPA) is available upon request for enterprise customers requiring detailed data processing terms.
EventNook maintains comprehensive security measures to protect Customer Data, including:
For detailed information about our data protection practices, please refer to our Privacy Policy and Security Page.
EventNook performs automated daily backups of Customer Data with redundancy across multiple geographic locations within the Singapore region. Backup retention policies maintain recoverable data for a minimum of 30 days. While we maintain robust backup procedures, you are responsible for maintaining your own backup copies of critical data. EventNook will make commercially reasonable efforts to restore data in the event of system failure, with specific recovery time objectives (RTO) and recovery point objectives (RPO) defined in enterprise service level agreements.
You may export your Customer Data at any time through the Platform's data export functionality. EventNook supports standard data formats including CSV, Excel, and JSON to facilitate data portability. Upon termination of services, EventNook will provide a grace period for data export as specified in Section 7.5.
Customer Data will be retained for the duration of your subscription and for 30 days following termination to allow for data export. After this retention period, Customer Data will be securely deleted from our production systems and backups, unless longer retention is required by applicable law or regulatory requirements. You may request early deletion of specific data in accordance with data subject rights under applicable privacy laws.
EventNook may engage subprocessors and third-party service providers to assist in delivering the Services. All subprocessors are bound by data protection obligations consistent with this Agreement. A current list of subprocessors is available upon request, and we will provide notice of any material changes to our subprocessors.
EventNook utilizes enterprise-grade cloud infrastructure and services provided by third-party vendors, including but not limited to Microsoft Azure, to deliver the Services. While we select providers with proven reliability and uptime track records, EventNook's service availability may be affected by the performance, outages, or disruptions of these third-party infrastructure providers.
EventNook is not responsible for service interruptions, data loss, or other issues resulting from failures or disruptions in third-party infrastructure, cloud services, or subprocessor systems beyond our reasonable control. We maintain service monitoring and incident response procedures to minimize the impact of any third-party service disruptions and will make commercially reasonable efforts to restore Services as quickly as possible. For enterprise customers, specific service level commitments and remediation procedures for third-party-related outages are defined in individual service level agreements.
You may use the Services only for lawful purposes and in accordance with this Agreement. You agree to use the Services solely for organizing and managing legitimate events and related activities.
You may not use the Services to:
All content you create, upload, or distribute through the Services must comply with our Code of Conduct and must not contain:
The Services, including all software, designs, graphics, text, and other materials, are owned by EventNook and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services in accordance with this Agreement.
By uploading content to the Platform, you grant EventNook a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing the Services to you.
"EventNook" and related logos are trademarks of EventNook Pte. Ltd. You may not use these trademarks without our prior written consent.
This Agreement begins on the date you first access the Services and continues until terminated in accordance with this Section.
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period. No refunds will be provided for partial billing periods.
EventNook may suspend or terminate your account and access to the Services immediately if:
Upon termination:
Prior to termination, you may export your Customer Data through the Platform's export functionality. EventNook is not responsible for data that is not exported before the end of the retention period.
EventNook provides comprehensive customer support through multiple channels, with service levels tailored to your subscription plan:
For contact details, please refer to Section 14 of this Agreement.
Response times are measured from the time a support request is received during business hours:
EventNook is committed to maintaining high availability of the Services:
Enterprise customers are eligible for formal Service Level Agreements that include:
Specific SLA terms are detailed in individual enterprise subscription agreements and may be customized based on organizational requirements.
EventNook offers professional services for enterprise customers, including:
Professional services are quoted separately and may be included in enterprise subscription packages.
EventNook warrants that the Services will perform substantially in accordance with our published documentation. This warranty does not cover issues caused by misuse, modifications, or use in combination with unauthorized third-party products.
EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVENTNOOK'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO EVENTNOOK IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
IN NO EVENT SHALL EVENTNOOK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless EventNook, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:
You are responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and industry standards relevant to your business and events.
The Services may be subject to export control laws and regulations. You agree to comply with all applicable export and import control laws.
Both parties agree to comply with EventNook's Anti-Corruption Policy and all applicable anti-bribery and anti-corruption laws.
This Agreement is governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
Any disputes arising from this Agreement shall be resolved through good faith negotiations. If negotiations fail, disputes shall be submitted to the exclusive jurisdiction of the courts of Singapore.
This Agreement, together with our Privacy Policy, Terms of Service, and any applicable subscription order, constitutes the entire agreement between you and EventNook regarding the Services.
EventNook may modify this Agreement at any time by posting the revised version on our website. Material changes will be communicated to active subscribers via email. Your continued use of the Services after changes take effect constitutes acceptance of the modified Agreement.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No waiver of any provision of this Agreement shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver.
You may not assign or transfer this Agreement without EventNook's prior written consent. EventNook may assign this Agreement to any successor or affiliate without restriction.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
For questions about this Subscription & Service Agreement or to contact us regarding your subscription, please reach out to:
EventNook Pte. Ltd. Email: hello@eventnook.com Address: 36 Armenian Street #05-12, Singapore 179934
For more information about EventNook's policies and practices, please review: